To buy a ticket for an event, click into the event you’d like to attend then click the green ‘Get Tickets’ button at the top right of the page. This will take you to the purchase screen, where you will need to select the quantity and type of tickets you’re after. You’ll also need to enter your name and email address so that we can send you the tickets. Once you’ve done this, click the ‘Accept terms and go to payment’ button at the bottom right of the page and you will be taken to the credit card payments page to complete the transaction. Simple.
Depends. The organiser of the event may have listed Free Tickets to their event, in which case you’ll need to redeem a ticket in the same way as if it were a paid ticket (see above). If the organiser has created a Guest List, you will only need to sign up to add your name to the list (i.e. the same process as above, but you will not receive a ticket by email).
If you’ve purchased a ticket for an event and not received a confirmation email, please contact our team on firstname.lastname@example.org and we’ll make sure you get it.
Feel free to get in touch with our support team on email@example.com if you have any problems at all. We’ll do our best to get back to you as soon as possible and make it happen!
No problem. If you were able to buy multiple tickets for an event in one transaction, the organiser will be expecting some people on the door to have tickets without their own name on it. If you’ve purchased a single ticket for a friend, forward the ticket email to your friend so that they can print it before the event.
Also be sure to consult the event page to see if the organiser has specified whether or not IDs will be required on the door - if so, contact the organiser directly to see if they’re okay with you giving your ticket to a friend. Feel free to contact our support team on firstname.lastname@example.org if you need help with your ticket.
Billetto is all about enabling you to host unique events, whether they are for 10 or 10,000 people – this service is for you. Billetto is free for event organisers and it does not cost you anything to create and promote events, sell tickets and manage guest lists. Free events are also 100% free for the event-goer. If the organiser is selling tickets, Billetto adds a small handling fee which can be added to or included in the ticket price. Please see the fee overview for more details.
You can follow who has purchased tickets for your event by logging into your Billetto account and going to 'My events'. Once you've found the individual event's page, press 'Event overview'. The Event Overview will let you track how many tickets were sold and how much revenue the event has made. At the bottom of the same page you can download your guest list in either PDF or CSV/Excel format. PDF guest lists are printer-friendly and ideal for use on the door to check off when your guests as they arrive. CSV/Excel file is more detailed and contains more information including e-mail address for everyone who bought a ticket.
Yes, in 'My Events' press the 'Event Overview' link next to the event. This screen will show number of tickets sold and available, as well as the total revenue for the event.
When logged into your Billetto account, you can download your guest list at any time by going to 'My Events' and clicking 'Event Overview'. You will need to open the CSV/Excel file to see or print your guest list, which includes the email address for all attendees.
When creating or editing an event, the second screen you come to will be called 'Create Tickets'. Once here you can create as many different types of ticket as you need by clicking the 'Add a new ticket type' link. For example, a ticket for your event's Friday opening and a ticket for the Saturday as well. It even allows you to create a donation field alongside your standard ticket.
If you have any questions or ideas for other ticket options don’t hesitate to contact us on email@example.com
Yes, your events can be public, private or password protected.
When creating or editing an event, go to the 'Create Tickets' screen and press 'Advanced Options' next to the ticket you want to make exclusive. Scroll down to the 'Exclusive Events' section. Tick the box and select the max number of tickets per VIP code.
When you have created the event you can create the Access tickets by pressing "Access Codes" at the "My Events"-page. You can choose which tickets the code should unlock and give the code a name. How many times the code can be used depends on the settings through Event Creation.
You can control when you want to open and close the sale of your tickets. To do this go to 'My Events' and press 'Edit Event'. Next, click through to the 'Create Tickets' screen, where you can see all of the ticket types for that event. Each ticket has an 'Advanced Options' section below it. Click this and scroll down to 'Sales Period'. Under 'Sales Period' you can set the start and end dates for each of your ticket types. For example, if you need to set up Early Bird tickets to your event, this is the place to do it.
When you get your own event page with a unique web address, you can easily invite people to your event, by entering this link in emails you send out via your own email account, on posters and flyers, or on Facebook events.
You can not delete an event, but you can choose to cancel the event by pressing 'Cancel Event' in the 'My Events' screen. However, please be aware that ticket buyers and invited guests will receive an automated email notifying them of the cancellation. If any guests have purchased a ticket, the ticket will be refunded to the ticket purchaser's credit card.
If your event needs to be canceled, go to 'My Events' and press 'Cancel Event'. When you click 'Cancel Event', an email will be sent to anyone who has purchased a ticket to that event, and the cost of the ticket will be returned to the ticket buyers' credit card. Handling fees will not be refunded to ticket buyers, as written in our terms and conditions.
No. To buy tickets for an event on Billetto it is not necessary to register. Entrants must simply state the full name and email, and the ticket will be sent to them when they sign up for your event.
You may, however, as the organizer choose to add additional fields for people to fill out in the order form, such as 'Age' or 'Membership.'. You add additional fields in 'Custom fields' under 'My events'. Be aware that you need to create your event page first, and then you can add additional fields.
Revenue from ticket sales will be transferred to your bank account 2 business days after your event has ended. Depending on which bank you use, the money will typically land in your account the same day or the day after.
Remember to enter your account information under 'My Account' to avoid delays in receiving the transfer.
You have the option to add additional fields that ticket buyers must fill in on the order form page (e.g. 'Age' or 'Special Requests'). To add additional fields, go to 'My Events' and click 'Custom Fields' next to the relevant event. Be aware that you need to create your event page first before you can add additional fields.